Question 1

How does SendMatico work?

Accepted Answer

SendMatico is an email automation platform that allows you to create multi-step email campaigns, manage leads, and track engagement. Simply import your leads, create email templates, set up your campaign schedule, and let SendMatico handle the rest. The platform automatically sends emails based on your schedule and tracks opens, clicks, and replies.

Question 2

Do I need technical knowledge to use SendMatico?

Accepted Answer

No technical knowledge is required! SendMatico is designed to be user-friendly and intuitive. Our drag-and-drop interface makes it easy to create campaigns, and our step-by-step guides help you get started quickly. If you can use email, you can use SendMatico.

Question 3

What email providers does SendMatico support?

Accepted Answer

SendMatico works with all major email providers including Gmail, Outlook, Yahoo, and custom SMTP servers. You can connect multiple email accounts and distribute your campaigns across them for better deliverability.

Question 4

Can I customize my email templates?

Accepted Answer

Yes! SendMatico offers a wide range of customizable email templates. You can personalize them with your branding, add dynamic fields for personalization, and create your own templates from scratch. Our template editor makes it easy to design professional-looking emails.

Question 5

How do free credits work?

Accepted Answer

When you create an account, you receive free starter credits (currently 250) with no credit card required. Credits do not expire. Once you use your credits, you can purchase a credit pack to keep sending.

Question 6

What counts as 1 credit?

Accepted Answer

Credits are usage-based: 1 credit for each campaign email sent (including follow-ups), 1 credit for each manual reply sent from the dashboard, 5 credits for each reply detected from a lead, and 5 credits for each meeting booked or detected from a tracked calendar link. Warmup usage charges 1 credit for every 10 warmup emails sent. Connecting sender emails and adding leads does not consume credits.

Question 7

What happens if I run out of credits?

Accepted Answer

Sending actions that require credits will pause until you add more credits (for example, campaign sends will stop if you have insufficient credits). You can purchase a credit pack when you are ready to continue.

Question 8

Is my data secure with SendMatico?

Accepted Answer

Absolutely! We take data security seriously. All data is encrypted in transit and at rest. We comply with GDPR regulations and provide built-in unsubscribe management. Your leads and email data are stored securely and never shared with third parties.

Question 9

Can I integrate SendMatico with other tools?

Accepted Answer

Yes. SendMatico supports APIs and webhooks so you can connect CRMs and other tools and keep workflows in sync.

Question 10

What kind of support do you offer?

Accepted Answer

We provide help documentation and email support. If you need hands-on onboarding for a larger team, contact us and we will route you to the right option.

Question 11

Is there a monthly subscription?

Accepted Answer

No. SendMatico is credit-based: you buy credits when you need them, and unused credits remain available (they do not expire on a monthly billing cycle).

Cold Email Software for Agencies That Actually Gets Replies

Built for Agencies Running Client Outreach

Reply Detection & Automation

Email Warmup & Deliverability

Multi-Inbox Sending Infrastructure

Meeting Tracking & Client ROI

Campaign Automation

Team & Client Management

Simple credit packs

Enterprise

Built for Agency & Outbound Workflows

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Frequently Asked Questions