Terms of Service

1. Acceptance of terms

By creating an account, accepting these Terms, or using SendMatico, you agree to these Terms. If you use the service on behalf of an organization, you represent that you have authority to bind that organization.

2. Service description

SendMatico provides software for email outreach, campaign automation, sender connections, reply detection, warmup-related features, meeting-related workflows, credits-based billing, and related tools. We do not sell contact lists. We do not guarantee deliverability, inbox placement, reply rates, meetings, revenue, or legal/compliance outcomes.

3. Eligibility and accounts

You must provide accurate account information, keep credentials confidential, and be legally able to enter into these Terms. You are responsible for activity under your account.

4. User responsibilities

You are responsible for your content, recipient lists, campaign copy, sender identity presentation, and compliance with laws and third-party terms applicable to your use.

5. Sender / email account connections

You may connect sender mailboxes via SendMatico-managed Google OAuth, your own Gmail API OAuth client, Gmail App Password / SMTP, Outlook, or custom SMTP, as available. You represent that you are authorized to connect and use each mailbox.

6. Google OAuth / Gmail sender connections

If you connect Gmail or Google Workspace via Google OAuth (including Connect with Google), you authorize SendMatico to access Google data as described in our Privacy Policy.

SendMatico requests four OAuth scopes for the platform Connect with Google flow, grouped by purpose:

• Identity / account matching: openid; userinfo.email
• Sending: gmail.send
• Reply detection / mailbox reading: gmail.readonly

SendMatico does not request gmail.modify or full mail.google.com access for this flow.

Calendar OAuth is a separate optional integration and is not part of the four Gmail sender OAuth scopes used for Connect with Google.

You must also comply with Google's terms and policies, and with applicable laws and provider/platform rules for the mailboxes you connect. When you disconnect in SendMatico, we remove the local connection and revoke the related Google OAuth token where supported. You may also revoke access in Google Account settings.

7. Customer data / campaign data

You retain responsibility for Recipient Data and campaign content you upload or generate. Between you and SendMatico, you grant us a limited license to process that data to provide the service. For business customers needing processor terms, a DPA is available on request at support@sendmatico.com (see /dpa).

You are responsible for all personal data you upload, import, sync, or otherwise use in SendMatico, including lead and prospect names, email addresses, phone numbers, and custom fields ("Recipient Data"). SendMatico does not verify your lists or your legal basis for each recipient.

8. Acceptable use

You must not use SendMatico to:

• Send unlawful unsolicited messages or otherwise violate applicable anti-spam / electronic marketing laws
• Phish, spoof, or steal credentials
• Distribute malware or harmful code
• Promote illegal products or services
• Harass or abuse recipients
• Scrape or import personal data without rights to use it
• Contact people who have opted out, or bypass unsubscribe/suppression systems
• Misrepresent sender identity
• Violate Gmail/Google, SMTP provider, Whop, or other third-party terms
• Bypass security, rate limits, or access others' accounts/data

These Terms do not prohibit all cold outreach. You must comply with applicable laws and provider/platform rules. Lawful outreach is not prohibited solely because it is cold outreach; you remain responsible for legality in your jurisdictions.

9. Anti-spam and outreach compliance

You must use the service in a manner consistent with anti-spam and electronic marketing rules that apply to you, and with provider rules for the mailboxes you connect.

10. User responsibility for lawful outreach

You are responsible for having an appropriate right to contact recipients; honoring opt-outs; keeping sender identification accurate; and not sending unlawful, deceptive, or abusive messages. Depending on where you and your recipients are located, laws such as CAN-SPAM, GDPR/ePrivacy, PECR, CASL, or other rules may apply. These Terms are not legal advice.

11. Unsubscribe and suppression obligations

You must honor unsubscribe and suppression requests promptly and must not circumvent SendMatico suppression or unsubscribe mechanisms. Include accurate sender identification and, where required by law, a valid postal address in commercial email.

12. Prohibited content and prohibited use

In addition to Section 8, you must not upload or send content that is illegal, infringing, or that facilitates fraud or harm.

13. Credits, billing, payments, refunds

SendMatico uses credit packs purchased via Whop checkout (or granted by us). Credits are consumed by eligible product activity as described in-product and on pricing pages. Payment processing is handled by Whop and is also subject to Whop's (or other payment processor's) separate payment and refund rules, which may apply in addition to these Terms.

Refunds: Credit purchases are generally non-refundable once purchased, issued, or used, except where required by law or approved by SendMatico at its discretion.

If a refund is approved, it may apply only to unused credits or unused portions where technically feasible. We do not promise refunds for used credits, sent emails, consumed credits, or third-party/payment processor fees unless required by law.

We do not guarantee deliverability, replies, meetings, revenue, or campaign outcomes.

14. Third-party services

Google, Whop, SMTP providers, analytics providers, and other third parties are independent. Your use of those services is subject to their terms. We are not responsible for third-party outages or policy enforcement against your accounts.

15. Service availability and beta features

We strive for reliable service but do not guarantee uninterrupted availability. Features labeled beta or experimental may change or be withdrawn.

16. No guarantee of outcomes

We do not guarantee deliverability, replies, meetings, revenue, SEO results, or outreach performance.

17. Intellectual property

SendMatico, its software, branding, and documentation remain our property (or our licensors'). You retain rights in your content, subject to the license needed to operate the service.

18. Feedback

If you provide feedback, you grant us a royalty-free license to use it to improve the service without obligation to you.

19. Confidentiality

Each party may receive non-public information from the other. The recipient will use reasonable care not to disclose it except as needed to perform under these Terms or as required by law.

20. Data protection / DPA reference

Our Privacy Policy explains personal data practices. A Data Processing Addendum remains available on request via support@sendmatico.com (see also /dpa). If a signed DPA conflicts with these Terms on processor topics, the DPA controls for those topics.

21. Suspension and termination

We may suspend or terminate access for Terms violations, unlawful use, abuse, high complaint rates, security risk, or non-payment. You may stop using the service and request account deletion subject to our Privacy Policy. Surviving provisions continue after termination.

22. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We are not your counsel; these Terms are not legal advice. Nothing in these Terms removes non-waivable rights under applicable mandatory law.

23. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Intelligent Code (Private) Limited / SendMatico and its suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability for claims relating to the service is limited to the fees you paid us in the twelve (12) months before the claim, or one hundred (100) USD if you have not paid fees, unless a higher minimum is required by law. These limits apply except where mandatory law provides otherwise.

24. Indemnification

You will defend and indemnify Intelligent Code (Private) Limited / SendMatico against claims arising from your Recipient Data, campaigns, sender connections, outreach practices, or violation of law or these Terms, except to the extent caused by our willful misconduct.

25. Changes to terms

We may update these Terms by posting a revised version. Continued use after the effective date constitutes acceptance, except where mandatory law requires otherwise.

26. Governing law / dispute venue

These Terms are governed by the laws of Pakistan, except where mandatory law provides otherwise. Subject to any non-waivable rights you may have under applicable consumer or data-protection laws in your location, disputes arising out of or relating to these Terms or the service shall be resolved in the Courts of Gujranwala, Punjab, Pakistan, except where mandatory law provides otherwise. These Terms do not remove non-waivable rights under applicable laws.

27. Contact

Intelligent Code (Private) Limited, trading as iCodeLTD
113/C, A Block, Master City, Gujranwala, Pakistan
Email: support@sendmatico.com

See also our Privacy Policy.